Precious Metals at Your Fingertips

With using the Heraeus customer platforms you get access to your orders with Heraeus - no matter if you placed them via the online plattform or in a traditional way offline. It as well gives you access to all the involved documents - such as confirmations, shipping lists and invoices - and processes - e.g. a tracking link for shipment (if provided by logistics partner). This offers you a high level of transparency and convenience.

The platform also allows you to work independently by being available around the clock, in addition to the Heraeus customer service.

Of course, the use of the online platform is free. Depending on your needs, you can also benefit from additional features by using also the myHeraeus.com customer platform for trading and recycling.

The Heraeus customer platform utilizes industry standards in encryption. To secure your data we have chosen Microsoft as an authentication partner. The applied password-rules are implemented according to the recommendation of the National Institute of Standards and Technology (nist.gov).

We care about your privacy and aim to treat personal information with care and respect. In our privacy policy you can find out what we collect, why we collect it and how we protect your data.

Some of the products within the shop can be purchased with a guest login. Simple browse the shop and share the required information when checking out your order.

For all other functions, you need to be registered an onboarded to the shop by filing the necessary application forms with Heraeus Precious Metals. Simply ask your customer account manager, they are happy to help you through the registration process. Afterwards you will receive your initial password and can use the platform right away.

You can also request an account by using the request an account form.

No, your personal contact person at Heraeus will still be at your disposal. With our customer platforms we aim to offer a high-quality and even easier way for customers to contact us. It complements the contact to us and gives you the opportunity to access your information after opening hours.