Return and Delivery Information
You have a return or would like to deliver materials for recycling, cast or provision of materials for production? Please note the following steps to make sure your delivery gets to the right person and can be processed quickly.
Delivery Templates for Download
Four steps for a successful delivery
- Get in touch with your contact person.
- Your contact person sends you the correct address, the necessary documents and your transaction code (RMA) in a timely manner.
- You prepare the necessary delivery documents for your shipment and indicate the transaction code (RMA). In most cases, only a simple note is required. Depending on the type of materials, however, additional information or even regulatory approvals may be required. We are happy to support you in this process.
- After clarification of the terms of delivery please send your shipment to the right address, indicating the transaction code (RMA).
Your delivery note: The direct way to your contact person
Whether you are returning the goods for reasons of quality or because you want to give salvage to recycling or reprocessing, you should always get back to the contact person from whom you received the goods. You will usually find the person on your delivery note, which you received with your purchase at Heraeus. Call your contact or send an e-mail. This way you are at the right place and your request can be processed quickly.
You Have No Delivery Documents on Hand?
No problem, we will forward your inquiry to the correct contact person. Please provide the required information. Your contact person will contact to you.